Burgh Quay Registration Office reopening 10 May 2021

From Department of Justice 

Published on 6 May 2021

  • appointments for first time registrations will recommence
  • initial appointments will be for customers who had previous appointments cancelled
  • new Customer Service Helpdesk recently launched

The Minister of State for Law Reform and Immigration, James Browne, TD, has today announced that the Immigration Service’s Registration Office in Burgh Quay will reopen for customers living in the Dublin area on Monday 10 May. The reopening is in line with the new public health measures in the government’s Resilience and Recovery Plan for Living with COVID-19.

Making the announcement, Minister Browne said:

"The COVID-19 restrictions have been difficult for everyone in the country, including our migrant communities. I am delighted to confirm that the reopening of the Public Office means that first-time registrations can take place again from Monday.

"We will be prioritising our customers who had their appointments cancelled when the Office closed in December under Level 5 restrictions and we will contact them directly over the coming days to arrange their new appointment dates.

"All other first time registrations will be carried out by appointment only and the online appointments system is also now open to accept bookings."

First time registrations cannot be done online because the person needs to have their photograph and their fingerprints taken during the registration process. Members of the public who need to register an immigration permission for the first time can book an appointment online from today, Thursday 6 May at https://burghquayregistrationoffice.inis.gov.ie.

While waiting to register in the Dublin area, customers are covered by the extension of immigration permissions to 20 September 2021. This means that all those legally in the State in March 2020 when the pandemic began can remain in the State until 20 September.

Registrations outside of the Dublin area are processed by the Garda National Immigration Bureau through the Garda Station network.

Customers in the Dublin area who want to renew their immigration permissions can continue to do so online at https://inisonline.jahs.ie.

A new Customer Service Helpdesk for the Registration Office was also recently launched. This will allow for better management of customer queries and deliver faster response times. Customer queries on registering a permission, renewing a permission and re-entry visas can now be made to This email address is being protected from spambots. You need JavaScript enabled to view it.

Further details can be found on the Immigration Service website www.inis.gov.ie along with a Frequently Asked Questions document.


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