This Community Support help desk continues to respond to the needs of vulnerable members of the community. The helpline puts people in touch with local volunteers who can assist with delivering basic needs such as shopping, medicine, fuel, etc. to those who need it. The helpline is open seven days a week from 8am to 8pm.

Freephone: 1800 203 600

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Wash and Go - Clean Hands Stop the Spread of Covid-19

If your medical card was due to expire between March and August 2020, it was automatically extended for up to one year. This was to cover you during the initial phase of the coronavirus (COVID-19) pandemic.

Cards extended in these circumstances will be re-assessed on a planned basis as society and business return to normal. We will write to you when we need to start your assessment.

If your card is due to expire after 31 August 2020, your renewal will be assessed as usual.


The International Protection Office (IPO) has increased services for participants in the protection process in line with the easing of Covid-19 restrictions. It has adapted its procedures and premises in line with the HSE and NPHET guidelines to ensure the safety of participants and staff.

Opening Hours: The opening hours for Reception at the International Protection Office, Timberlay House, 79-83 Lower Mount Street, Dublin 2 are 12:30 to 15:00 Monday to Friday.
Protection Interviews:  Protection interviews have recommenced.  All applicants scheduled for interview will be written to individually with their interview dates.  Please note the revised procedures set out in the interview letter to ensure the safety of applicants and of staff in the IPO.  Nobody should attend for interview who is feeling unwell or has current medical advice to self-isolate or cocoon.  Public transport should be used only where there is no alternative.
IPO2 Questionnaires:  Applicants with outstanding IPO 2 questionnaires are asked to complete and return the questionnaire as soon as possible please.  In light of the current circumstances, the IPO will accept electronically completed questionnaires from applicants once they are signed and submitted in hard copy.
Temporary Residence Certificates (TRC):  Information on TRC renewals can be viewed here.

The International Protection Office continues to deal with correspondence received but, due to ongoing public health measures, may not be in a position to respond within normal timeframes.

NOTE: On 15 September 2020, the Government published its Roadmap for Resilience and Recovery which is the plan for Living with COVID-19. The plan identifies 5 levels and on 18 September the Government took the decision to place Dublin at Level 3 of that Plan.  IPO services will continue to operate as set out above.

Further updates will be provided in due course. 

21 September 2020

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Rethink Ireland
Departemt of Justice and Equality
Government of Ireland
Government of Ireland
European Union AMIF
Departemt of Justice and Equality
The Dormant Accounts Fund
Clare County Council
This project is co-financed by the European Commission under the Asylum, Migration and Integration Fund 2014 - 2020 and is supported by the Department of Justice and Equality.

Clare Immigrant Support Centre
Unit 6
Clonroad Business Park
Co. Clare 
V95 CV06

Tel: 065 682 2026
Mob: 085 267 1278

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