Phone companies have made consumer commitments in relation to Covid-19 – what do they mean for you?

During the Covid-19 pandemic many people have been using technology to stay in touch with friends and loved ones. For those who are using their phones more now for video calls and WhatsApp or for accessing the internet, Clare Covid-19 Response Team wants people to check they are on the appropriate plan with their provider to avoid high or unexpected bills.

11 May 2020 

Information on the HSE’s new campaign called HoldFirm, launching tomorrow (9th May 2020, just before 6pm) can be found here including details on how you and your organisation can help support the campaign and share the message. Campaign assets are also available here filed under HoldFirm assets’. 

Updated COVID-19 Resources 
The most up to date COVID-19 poster in English can be found here. 

Wellbeing ‘In This Together’ 
The campaign this week incorporates a Leaving Certificate wellbeing page.  We appreciate your continued support of this campaign under the #InThisTogether 

Other Resources/Campaigns: 
1. The Government’s roadmap for reopening society and business can be found here.

2. The National Cancer Control Programme (NCCP) urges anyone with signs and symptoms of cancer to telephone their GP in this new video available here.

3. The Irish Hospice Foundation Covid-19 Care & Inform Hub includes a range of information resources and videos focusing on the themes of grief, funerals in exceptional times, planning ahead and a suite of resources for healthcare professionals. It can be found here.

4. Cancer awareness campaign for anyone with potential signs and symptoms of cancer - The National Cancer Control Programme (NCCP) launched a campaign urging anyone with potential signs and symptoms of cancer to telephone their GP to check them out. The number of patients being referred to cancer diagnostic services has decreased since the onset of the Covid-19 pandemic which is a cause of concern for the NCCP as it indicates that people with symptoms of cancer are delaying seeking medical advice. A video was developed urging people with signs and symptoms of cancer to telephone their GP and have them checked out. 

5. Men and COVID-19’ Webinar - an invitation - The Engage National Men’s Health Training Programme partners have invited Alan White, Emeritus Professor of Men’s Health at Leeds Beckett University, to present insights into ‘Men and experience of COVID-19’.   The presentation will include current evidence and a Q&A afterwards.  To book a place, send an email to Colin Fowler at This email address is being protected from spambots. You need JavaScript enabled to view it.    Places are limited and offered on a first-come-first-served basis. one hour online webinar will take place on Wednesday 13th May 2020 at 11.00am.  

08 May 2020

The Irish Human Rights and Equality Commission has today contacted the Minister for Equality, Immigration, and Integration David Stanton T.D. about the management of a reported COVID-19 outbreak in the Skellig Star Direct Provision centre in Cahersiveen, Co. Kerry.

It is reported that the Cahersiveen centre has experienced a serious outbreak of COVID-19 with 23 confirmed cases, and that this represents close to a quarter of the residents in the centre.  While it is understood that affected residents have been moved to isolation facilities, the situation has understandably given rise to considerable fears among the remaining residents, and among people in the local area.  The Commission is concerned that conflicting information in the public domain regarding the management of the outbreak is exacerbating these concerns and tensions.

The Commission has therefore asked the Minister to clarify the public health guidance which has been provided to residents and management of the Cahersiveen Direct Provision centre; actions taken by management to support the implementation of that guidance; and to advise what measures are being taken to protect the health and wellbeing of the residents there.  The  Commission is particularly concerned at media reports that residents who may have come into contact with a confirmed COVID-19 case are facing  restrictions on their movements outside the Centre  that are more onerous than those which apply to the population at large.

With regard to the wider management of clusters in the Direct Provision system, the Commission has also asked the Minister to advise what steps are currently being taken to manage the health and wellbeing of residents of all Direct Provision centres with confirmed outbreaks of COVID-19, including actions to reduce the density of these settings.

While actions to protect the immediate health and wellbeing of the residents must be the overriding concern at this time, the Commission has also strongly emphasised to Minister Stanton that the COVID pandemic has highlighted the urgent need for a new approach to how we provide for those seeking asylum in Ireland.  In its recent letter to party leaders, the Commission emphasised that any incoming government should commit to implementing the recommendation of the United Nations Committee on the Elimination of Racial Discrimination (CERD) to Ireland that it develop an alternative reception model for people seeking asylum, and should take concrete steps to phase out the Direct Provision system.

The Commission also emphasised that, looking ahead, the State must move quickly to put in place a robust independent inspection mechanism to ensure that the new national standards for accommodation offered to people in the international protection process are fully implemented.


For further information, please contact:

Brian Dawson, IHREC Communications Manager,

01 8589601 / (087) 0697095

This email address is being protected from spambots. You need JavaScript enabled to view it.

Follow us on twitter @_IHREC


Editor’s Note

The Commission’s letter of March 25th to An Taoiseach Leo Varadkar T.D. in recognition of the unprecedented public health emergency caused by the COVID-19 pandemic  is available at the following link:


Irish Human Rights and Equality Commission 

The Irish Human Rights and Equality Commission is an independent public body, appointed by the President and directly accountable to the Oireachtas. The Commission has a statutory remit set out under the Irish Human Rights and Equality Commission Act (2014) to protect and promote human rights and equality in Ireland, and build a culture of respect for human rights, equality and intercultural understanding in the State.

The Irish Human Rights and Equality Commission is Ireland’s national human rights institution and is recognised as such by the United Nations. The Commission is also Ireland’s national equality body for the purpose of a range of EU anti-discrimination measures.

What: Age Action has launched a COVID-19 Hardship Fund in conjunction with the Irish Red Cross to respond to the immediate needs of older people in vulnerable situations across Ireland experiencing additional hardship as a result of the COVID-19 health crisis.     

Why: Age Action and the Irish Red Cross know that some older people in vulnerable situations and at the highest risk of the corona virus will need additional supports over the coming weeks, particularly as they are now required to cocoon to protect themselves and others. This scheme is designed to provide immediate practical relief to assist in alleviating the hardships they experience due to the COVID-19 pandemic. 

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Rethink Ireland
Departemt of Justice and Equality
Government of Ireland
Government of Ireland
European Union AMIF
Departemt of Justice and Equality
The Dormant Accounts Fund
Clare County Council
This project is co-financed by the European Commission under the Asylum, Migration and Integration Fund 2014 - 2020 and is supported by the Department of Justice and Equality.

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