The International Protection Office (IPO) has increased services for participants in the protection process in line with the easing of Covid-19 restrictions. It has adapted its procedures and premises in line with the HSE and NPHET guidelines to ensure the safety of participants and staff.

Opening Hours: The opening hours for Reception at the International Protection Office, Timberlay House, 79-83 Lower Mount Street, Dublin 2 are 12:30 to 15:00 Monday to Friday.
Protection Interviews:  Protection interviews have recommenced.  All applicants scheduled for interview will be written to individually with their interview dates.  Please note the revised procedures set out in the interview letter to ensure the safety of applicants and of staff in the IPO.  Nobody should attend for interview who is feeling unwell or has current medical advice to self-isolate or cocoon.  Public transport should be used only where there is no alternative.
IPO2 Questionnaires:  Applicants with outstanding IPO 2 questionnaires are asked to complete and return the questionnaire as soon as possible please.  In light of the current circumstances, the IPO will accept electronically completed questionnaires from applicants once they are signed and submitted in hard copy.
Temporary Residence Certificates (TRC):  Information on TRC renewals can be viewed here.

The International Protection Office continues to deal with correspondence received but, due to ongoing public health measures, may not be in a position to respond within normal timeframes.

NOTE: On 15 September 2020, the Government published its Roadmap for Resilience and Recovery which is the plan for Living with COVID-19. The plan identifies 5 levels and on 18 September the Government took the decision to place Dublin at Level 3 of that Plan.  IPO services will continue to operate as set out above.

Further updates will be provided in due course. 

21 September 2020

The Department of Justice and Equality will publish updates relevant to the Immigration Service Delivery Function which address the significant challenges brought about by the COVID-19 pandemic on this page.  For the current health advice, including information on self-isolation requirements on arrival in Ireland, please visit the Irish Health Service COVID-19 Advice Page.


Please be advised the  International Protection Office has a new procedure
in place for the renewal of Temporary Residence Cards.

Applicants must now complete a TRC Renewal form which can be found on our
website, please see link attached.

The completed form must then be forwarded to our dedicated inbox which is
This email address is being protected from spambots. You need JavaScript enabled to view it. On receipt of the form, all necessary checks will
take place and a card will be issued if the applicant is eligible.

Further information regarding the criteria in which in applicant must
comply with, in order to be eligible for a TRC card can also be found on
our website.

Kind Regards
Ashling Doherty
International Protection Office


Impact of COVID-19 | Frequently Asked Questions
27 April 2020 (FAQ document updated 23 June 2020)

A new Frequently Asked Questions document about the impact of COVID-19 on Immigration and International Protection has also been published. You can read more here...

New Online Registration Renewal System for non-EEA students based in Dublin
23 June 2020

A new online Registration Renewal System for non-EEA national students based in Dublin was launched by the Minister for Justice and Equality, Charlie Flanagan, TD, on 22 June, 2020.  

Students wishing to renew their registration will complete their renewal online without having to book an appointment or personally attend the registration office.  The service will be made available to all categories of non-EEA national students residing in the Dublin area, who are eligible for renewal of their permission to reside in Ireland.

Students seeking to renew their permission will now complete the application form online via the following link, upload copies of supporting documents online, pay the applicable fee and then submit their passport and current IRP card via registered post.  Documents will be checked and, if approved, the passport will be stamped and returned by registered post and an IRP card issued by express post.

For further information, see


All interviews have been cancelled for the coming weeks (July) because of Covid 19. IPO will write to you to confirm this. Please make sure IPO has your correct address. IPO phone number is 01 6028000. or email This email address is being protected from spambots. You need JavaScript enabled to view it.. If you need assistance, please contact Orla or Karyn on 087-9818790 and 087-2385990 Clare Immigrant Support Centre.


Your cards should be renewed automatically by IPO and sent to your centre. If you have not received your new blue card 2 weeks after expiry, please contact the IPO at 01-6028000 or email This email address is being protected from spambots. You need JavaScript enabled to view it. .


All medical cards that expired during Covid 19 have been extended for 6 months. You should receive a letter and new card if yours has expired, this may take a few weeks. You can use your expired medical card for any medical appointments you may have. If you need help contact Orla or Karyn on 087-9818790 and 087-2385990. Clare Immigrant Support Centre.


If you are getting the COVID 19 Pandemic Unemployment Payment you must contact the Department to confirm that you still qualify by Monday 13th of July 2020.


Over 20 doctors, and other healthcare professionals, from around the world, but living and working in Ireland, have voiced the video messages for this new Covid-19 World Service Initiative aimed at providing up-to-date and accurate public health information to migrants living in Ireland. 

This page will be updated regularly with new videos. 

The information videos are in Arabic, Bengali, Bulgarian, Catalan, Croatian, Czech, English, Hindi, Kurdish, Macedonian, Polish, Portuguese, Romanian, Serbian, Spanish, Urdu and Yoruba

Video 1:  General advice on how to prevent the contraction and spread of the virus.

Video 2: Information on self-isolation, what to do if you test positive for Covid 19 or are a contact of someone who has.

These video’s can be accessed at either of the following links, keep a watch on the page for further videos.


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Rethink Ireland
Departemt of Justice and Equality
Government of Ireland
Government of Ireland
European Union AMIF
Departemt of Justice and Equality
The Dormant Accounts Fund
Clare County Council
This project is co-financed by the European Commission under the Asylum, Migration and Integration Fund 2014 - 2020 and is supported by the Department of Justice and Equality.

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